AI for telecom
Proactive service starts with knowing what is happening before a customer has to ask. When maintenance is planned, the assistant can inform customers in advance, while questions about outages, SIMs, and data usage get the right customer and network context immediately. The assistant connects CRM, ticketing systems, provider portals, and management platforms. Customers get clarity faster, and employees continue from one place with the full conversation context at hand.
What this means in practice:
From outages to SIMs — with context from the systems you already use.
Proactive updates
The assistant checks your outage systems and maintenance calendar. Customers get clear answers about their connection or region, without adding pressure to your team.
Everyday SIM operations
Order, activate, block, or unblock a SIM and check status and connectivity. The assistant knows your company and uses the available data to carry out or prepare the next step.
One workspace
CRM, tickets, and provider portals each hold part of the customer question. The assistant connects those systems so employees work from one screen with the subscription, order, contract, and conversation together.
Proactive updates
The assistant checks your outage systems and maintenance calendar. Customers get clear answers about their connection or region, without adding pressure to your team.
Everyday SIM operations
Order, activate, block, or unblock a SIM and check status and connectivity. The assistant knows your company and uses the available data to carry out or prepare the next step.
One workspace
CRM, tickets, and provider portals each hold part of the customer question. The assistant connects those systems so employees work from one screen with the subscription, order, contract, and conversation together.
Integrations
The assistant works in the systems telecom teams already use.
Frequently asked questions about telecom
Click a topic to start the conversation with Dana.
Outages, maintenance & billing
Systems & data
Support & handover
Take the next step in telecom.
Book a conversation and we will look at how the assistant fits outages, SIM support and your customer data.