Making insurance matters understandable.
From complex policies to simple conversations.
Insurance often involves complex matters where human contact is important. Our AI assistants make insurance processes throughout the entire customer journey understandable and help customers move forward directly. From reporting damage to applying for policies. At the same time, save work for staff, time that can be used for valuable customer contact.
Why insurers choose DataSpeak.
Solutions that really work for insurance customers.
Damage reporting made easy
Customers can report damage directly via chat. The AI assistant collects all necessary information and automatically starts the process. No more complicated forms.
24/7 online question answering
Customers can always ask questions about their insurance. The AI provides immediate answers from the available knowledge base, available day and night for all insurance questions.
Book experts without waiting
For complex questions, the AI automatically books an expert. Customers get an immediate appointment or callback request (based on preference) and the expert has all context available for efficient handling.
Damage reporting made easy
Customers can report damage directly via chat. The AI assistant collects all necessary information and automatically starts the process. No more complicated forms.
24/7 online question answering
Customers can always ask questions about their insurance. The AI provides immediate answers from the available knowledge base, available day and night for all insurance questions.
Book experts without waiting
For complex questions, the AI automatically books an expert. Customers get an immediate appointment or callback request (based on preference) and the expert has all context available for efficient handling.
Zuyderleven instant self-service support
Livia answers questions and gets things done. From filing damage claims and requesting temporary coverage to processing policy changes, directly via chat.
Customer rating Livia
Time saved per PolisCheck ✅
Source: Deloitte Online Insurance Maturity - Dutch Market
The digital gap in insurance
Deloitte research shows major differences between expectation and reality
The Deloitte research shows significant gaps between what customers expect from online services and what insurers currently provide. Especially for 'book expert' (18% vs 91% expectation), 'file claim' (52% vs 94%) and 'price simulation' (60% vs 95%) there are significant opportunities.
The current underuse of GenAI in front-end processes presents a clear opportunity to simplify interactions and accelerate response times.
Ready for better customer service?
Discover how DataSpeak simplifies insurance processes and increases customer satisfaction. Book a demo.