Write the right data to your CRM
Extract what matters from an email and write it to your CRM — customer, case, status, or whatever fields your flow needs.
A dedicated inbox address for your assistant — wired into your flow.
Every email interface gets its own inbound address. Forward mail, connect it in your workflow, and let the assistant use the context.
How it works
Four steps — we set it up with you.
- 01
Your inbound address
You have a dedicated inbound address for this flow. Align on what happens when mail arrives.
- 02
Forward mail
Send customer mail to that address — via forward, BCC, or from your helpdesk or CRM.
- 03
Assistant reads the context
The full email, attachments, and sender are available to decide what should happen next.
- 04
Handle or escalate
Reply, start a workflow, or hand over to your team.
Email interface
Configure inbound email routing for this interface. In the agents flow, connect the email entry point to your first agent.
Inbound address
your-company-a1b2c3d4e5f6...@email.dataspeak.nlForward emails to this address to route them to the assistant.
Mapping strategy
Map email both to state and message
emailEmail entry point connected to your agent flow
From inbound mail to action
Starting a process from inbound email and connecting it to the rest of your workflows is straightforward.
Categorise and route
Classify mail by subject, sender, or content and route it to the right workflow or agent.
Handle or escalate
Let the assistant resolve it when it can, or escalate to your team with full context when a person is needed.
Analyze attachments
Attachments can be analyzed too — PDFs, invoices, forms, or other files sent along with the email.
Reply threading and full email metadata are also passed through to your agents.
Ready to automate email?
Book a conversation and see how inbound mail fits into your customer contact.