AI for retail
Retail is about a customer journey that feels personal and keeps moving. The assistant guides visitors from search intent to the right product, shows current product and order information, and makes self-service simple — on the website, by email, and on the phone. When a customer logs in, emails, or calls, the assistant recognizes relevant context from earlier conversations, purchases, and customer data. An avatar can welcome and recommend personally, every question gets direct follow-up, and an agent receives the full conversation when handover is needed.
What the assistant does for retail.
From search intent to personal service and conversion.
Higher conversion
Guide visitors from search intent to the right product, support self-service, and use customer context. After login, an avatar can welcome customers personally and make recommendations — direct, autonomous, and with handover when needed.
Speed and direct follow-up
Help 24/7 with order status, failed discount codes, or technical checkout issues. The assistant resolves what it can and hands over the full conversation to an agent when needed.
A personal customer journey
Recognize the customer on the website, by email, on the phone, or after login. Combine earlier conversations and purchases with order and return context for a relevant response and direct follow-up.
Higher conversion
Guide visitors from search intent to the right product, support self-service, and use customer context. After login, an avatar can welcome customers personally and make recommendations — direct, autonomous, and with handover when needed.
Speed and direct follow-up
Help 24/7 with order status, failed discount codes, or technical checkout issues. The assistant resolves what it can and hands over the full conversation to an agent when needed.
A personal customer journey
Recognize the customer on the website, by email, on the phone, or after login. Combine earlier conversations and purchases with order and return context for a relevant response and direct follow-up.
Integrations
The assistant works in the systems of your retail stack.
Frequently asked questions about retail
Click a topic to start the conversation with Dana.
Orders & shipments
Returns
Customer service
Take the next step in retail.
Book a conversation and we will look at how the assistant fits orders, shipments, returns and your CRM.