Where the app sits
Ticket sidebar, new-ticket sidebar, user sidebar, and nav bar — matching the Zendesk app manifest.
Integrations
Zendesk integration
Resolve tickets with AI in your Zendesk workspace — context from the ticket and your knowledge base.
View in the Zendesk MarketplaceDataSpeak sits in Zendesk Support where your team already works: ticket sidebar, new-ticket sidebar, user sidebar, and as a nav-bar (full page in the Zendesk navigation). The assistant uses ticket context and connects to Zendesk Help Center so answers come from your articles — not from a separate FAQ next to Zendesk.
There is a public DataSpeak app in the Zendesk Marketplace. You install Agent Assist from Zendesk; you pay DataSpeak directly. Zendesk stays the helpdesk. DataSpeak stays the AI layer configured for your needs, with data in the EU. The same assistant can run first line on website, email, or phone, with handover back to the ticket.
What the integration does
Zendesk stays your helpdesk. DataSpeak supplies AI in and around the ticket.
Help Center as knowledge
The assistant connects to Zendesk Help Center so replies come from your articles.
Public in the Marketplace
Install DataSpeak from the Zendesk Marketplace. You pay DataSpeak directly.
01
Help Center instead of a separate knowledge base
Zendesk apps are plentiful. The difference is whether the AI actually uses the ticket and Help Center. DataSpeak reads conversation context and your Help Center articles, proposes a reply or resolves, and leaves your agents in control. Zendesk stays the helpdesk; DataSpeak stays the AI layer configured for your needs.
02
Agent Assist and your other channels
In Zendesk the agent gets AI chat next to the ticket. The same assistant can run first line on your website, inbound email, or phone, with handover back to Zendesk when a human is needed. Knowledge base, tone, and handover rules are one configuration. You choose per queue how autonomous the AI may be: suggest only, or resolve up to a threshold.
03
Go live without replacing Zendesk
We connect to your existing views, triggers, and knowledge. Start with one brand or one question type, measure quality, then expand. The Marketplace app is a path to put Agent Assist in Zendesk; deeper flows and custom APIs remain possible. Zendesk stays the helpdesk. DataSpeak stays the AI layer configured for your needs, with data in the EU.
Frequently asked questions about the Zendesk integration
Click a Zendesk topic to start the conversation with Dana.
The integration
In Zendesk
Go live
Connect Zendesk with DataSpeak?
Install the public app or book a conversation — we will show how AI fits your Zendesk workspace.