Orders and shipments
Look up and update an order or shipment, for example by order number. Cancellations follow the process you define.
Integrations
Sendcloud integration
Look up orders, shipments, returns, and tracking in Sendcloud from your assistant.
Sendcloud stays your shipping platform. When a customer asks where their parcel is, or whether a return is already in, the assistant looks it up in the same orders, shipments, returns, and tracking your operations team already uses.
From the conversation the assistant can look up a shipment, follow a parcel, start or update a return, or cancel a shipment where you allow it. The same AI as on chat, email, or phone; what happens there can land in Sendcloud. Data stays in the EU; we do not train models on your customer data.
What the integration does
Sendcloud stays the source. Assistants work with orders, shipments, returns, and tracking.
Returns
Read or write returns in the conversation flow — not in an export afterwards.
Tracking
Fetch tracking by tracking number. Useful when the customer calls or chats with “where is my parcel?”.
01
Shipping in Sendcloud, AI in the conversation
Without Sendcloud in the conversation, a bot guesses a status or forwards everything. DataSpeak reads the shipment or return file and answers with what is actually there, and only writes when you allow it. When “where is my order?” comes in on chat or the phone, the assistant looks up the order, the shipment, and the tracking in Sendcloud and answers from that. If the customer wants to change something, the same conversation can update the record or cancel the shipment — only if you turned that on. Operations keeps Sendcloud as the place where parcels actually live, and your team sees the same picture on handover.
02
You decide how far the assistant may go
Per assistant you choose what it may do: look up orders and shipments, follow a parcel, work on returns, create or update records, or cancel a shipment. Start with lookups — order number, tracking number, return status — and expand when the process is ready. Sendcloud stays in charge; DataSpeak is the AI layer in the conversation, so the assistant brings the right information to your team.
03
Start with “where is my order?”
Turn on lookups first on chat or phone. Measure whether tracking and order status come back right. Then turn on cancel, create, or return updates if the process needs them. Sendcloud stays in charge. DataSpeak is the AI layer, with data in the EU. This is for teams that already ship with Sendcloud and want that truth in customer contact: website chat, inbound email, or the phone line. Your brand, your handover rules, the same assistant as the rest of your channels.
Frequently asked questions about the Sendcloud integration
Click a Sendcloud topic to start the conversation with Dana.
The integration
Orders and tracking
Go live
Connect Sendcloud with DataSpeak?
Book a conversation; we will map the integration onto how your team looks up orders and shipments today.