Three places in Freshdesk
Ticket sidebar, contact sidebar, and full-page app — matching the Freshdesk manifest.
Integrations
Freshdesk integration
Agent assist in Freshdesk — ticket sidebar, contact sidebar, and full-page app — plus ticket analytics.
Freshdesk is where tickets and contacts live. The DataSpeak app sits in three places: the ticket sidebar, the contact sidebar, and as a full-page app. Agents ask for a draft reply, a category, or the next step — without leaving Freshdesk. That is agent assist in the workspace your team already has open, not a second helpdesk beside it.
You keep Freshdesk as the helpdesk. The same assistant can run first line on chat, email, or phone, and what happens there ties back to the ticket. Ticket analytics help your team categorize tickets and suggest replies. Data stays in the EU; we do not train models on your ticketing data.
What the integration does
Freshdesk stays the helpdesk. DataSpeak sits in ticket, contact, and full-page views.
First line on your channels
Website chat, email, or phone with the same assistant; what happens there ties back to Freshdesk.
Ticket analytics
Categorize tickets and suggest replies so your team sees what is going on faster.
01
Why DataSpeak in Freshdesk instead of a standalone bot
A site bot that does not know Freshdesk forces agents to copy-paste. DataSpeak sits in the ticket sidebar, the contact sidebar, and as a full-page app: ticket context, suggested reply, next step. Escalation to a human carries that conversation. Tickets, views, and knowledge stay yours; the assistant reads along and writes back where you allow it.
02
First line and support for your team
You choose per queue how far the assistant may go. Suggest only in Freshdesk, or run first line on your channels up to a threshold, then hand over. Same knowledge, same tone. Website chat, inbound email, and phone use the same assistant; what happens there lands on the ticket so your team does not keep a second file.
03
Go live without replacing Freshdesk
We connect to your existing tickets, views, and knowledge. Start with one question type, measure quality, then expand. Custom APIs stay available if the standard embed is not enough. Freshdesk stays the helpdesk. DataSpeak is the AI layer, with data in the EU. Implementation stays on your processes — no data migration, no parallel file next to Freshdesk.
Frequently asked questions about the Freshdesk integration
Click a Freshdesk topic to start the conversation with Dana.
The integration
In Freshdesk
Go live
Connect Freshdesk with DataSpeak?
Book a conversation; we will show how agent assist fits your Freshdesk sidebar.