Customer and policy
Look up in Suppsonic so the assistant has the same customer and policy truth in the conversation as the adviser.
Integrations
Suppsonic integration
Connect to Suppsonic for insurance advisers — automate customer and policy lookups, document retrieval, and coverage comparisons.
Suppsonic stays the adviser’s file. DataSpeak connects AI to that stack: look up customer and policy data, fetch documents, compare new policies with the previous version, and check coverage against the documents in the file — writing status or outcome back to Suppsonic where the flow does that. That stays inside the catalog card: lookup, documents, coverage comparison.
This is not a generic insurance CRM and not a claim about every SIVI chain. It is the integration we built for advisers on Suppsonic: documents grouped by policy, comparison, coverage check on a damage description and date. The same AI can run on chat, email, or phone. Data stays in the EU; we do not train models on your customer data.
What the integration does
Suppsonic stays the file. DataSpeak automates lookup, documents, and coverage.
Fetch documents
Retrieves documents from Suppsonic, groups them by policy, and marks processing — ready for comparison or a coverage check.
Coverage and comparison
Compares new policy documents with the previous version, or checks a claim against selected documents and writes the outcome back.
01
Adviser stack, not a second policy admin
Standalone bots do not know your Suppsonic file. DataSpeak works with the documents and policies that already live there. Escalation to an adviser carries that context. That is the difference between “we have a chatbot” and “AI in the adviser’s file”. See also the published Suppsonic case study on this site.
02
Compare and coverage, grounded in the documents
New documents come in, are grouped by policy, compared with the previous set, and marked processed. A coverage check uses selected PDFs, a damage description and date, and can post an outcome (verdict, summary, report) back to Suppsonic. No invented coverage outside those documents.
03
The same AI on your channels
Website chat or inbound email with the same assistant; handover to the adviser when the question outruns the documents. Start with lookup and documents, measure quality, then turn on comparison or coverage. Suppsonic stays in charge. DataSpeak is the AI layer, with data in the EU. No second policy admin next to the adviser’s file.
Frequently asked questions about the Suppsonic integration
Click a Suppsonic topic to start the conversation with Dana.
The integration
The adviser’s file
Go live
Connect Suppsonic with DataSpeak?
Book a conversation; we will show how documents, comparison, and coverage fit your Suppsonic environment.